Microsoft will have to refund its Windows Azure customers due to an expired SSL certificate which further caused a 12 hour outage that affected at least 52 services, including Xbox Live.
General Manager Steven Martin wrote the scope of the reason for refund on a blog post. He said that they have implemented the repair steps to update the SSL certificate on the jammed groups and was able to restore availability to 99% worldwide on February 23. During this time, at least 52 services were affected including Xbox Live.
Microsoft is currently undergoing an RCA or a root cause analysis of the said interference, which includes finding more ways to help prevent such cases from happening again in the future. The RCA will be posted on the blog as soon as their team has thoroughly gone over the problem.
General Manager Steven Martin wrote the scope of the reason for refund on a blog post. He said that they have implemented the repair steps to update the SSL certificate on the jammed groups and was able to restore availability to 99% worldwide on February 23. During this time, at least 52 services were affected including Xbox Live. Microsoft is currently undergoing an RCA or a root cause analysis of the said interference, which includes finding more ways to help prevent such cases from happening again in the future. The RCA will be posted on the blog as soon as their team has thoroughly gone over the problem.
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Microsoft Will Refund Windows Azure Customers
tfoster @tfoster
To help make sure Microsoft's silly mistake doesn't happen to anybody else, we just launched a free SSL certificate monitor: http://www.stackify.com/stackify-launches-free-certalert-me-service-to-monitor-ssl-certificates/
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